Privacy Policy

HANNAH ("HANNAH" and "we") takes your privacy very seriously. We are committed to meeting international standards for personal data. The following policy ("Privacy Policy") complies with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). We believe that the Personal Data (Privacy) Ordinance already includes the requirements of most legal obligations to protect personal data privacy in other jurisdictions.

Your use of this website/mobile application (the "Website") is governed by the terms and conditions of the Website/Mobile Application's Privacy Policy and Terms of Use.

We recommend that you read our privacy policy carefully. The privacy policy explains when we collect what personal data from you, and how we use and protect your personal data.

By submitting your personal data, you agree to its use in accordance with the Privacy Policy.

The personal data we collected from you

We collect your personal data to provide our services to you. We collect the necessary personal data from you based on your use of this website.

• If you do not register an account, we will not collect any personal information from you, but you will not be able to enjoy the services we provide to registered users.
• As a registered user, we will collect your contact information, including but not limited to your name, phone number, Facebook, WeChat, and email address, to update and deliver information such as special offers to you.
• To place an order on this website, we will collect the following information to process and ship your order:
• Your full name;
• Mailing address and/or billing address;
• Payment details, including credit card and bank information; and
• Detailed contact information, including the contact person's name, phone number, and email address.
• We may aggregate data and statistics to monitor website usage. These statistics will not include information used to identify you. This data may include your browser type and version, operating system, IP address, domain name, and GPS location.

Using your personal data

The information we have collected from you may be used for:

• Providing goods and/or services to you;
• The notice is provided by us regarding your goods and/or services;
• Verify your identity;
• We will provide your information to your credit card provider to process payment instructions regarding the provision of goods and/or services to you, and to check your credit and payment status;
• Hannah's business planning, and to improve our products and/or services;
• With your consent, Hannah, its related companies, agents, contractors and third-party suppliers may conduct marketing and advertising of goods and/or services;
• The disclosures in the "Protecting Your Information" section below; and
• Any other use that you and we may agree to, including the goods and/or services you have ordered as listed in the order.
  
  

Protection and disclosure of your personal data

We are committed to protecting the information we collect from you. We will take appropriate security measures to protect your personal data and prevent unauthorized access to it, such as restricting access to your personal data only to those who need it.

We will not disclose your personal information to any third party unless:-

• Provide us with part of your services, such as shipping your orders and paying for any products you order;
• To protect the rights or property of us, this website, and/or other users of this website;
• To conduct potential fraud checks; and
• Based on statutory or contractual obligations or court requirements.
  
  

Marketing

With your consent, we may provide you with information about special features of this website, any other services or products, or information about us, our affiliates, agents, contractors, and third-party suppliers that we believe may be of interest to you, via mobile application, email address, WhatsApp, WeChat, mailing address, and telephone number. If you do not wish to receive such information, please send an email to [cs@hannah.hk]. If you agree to receive the marketing information we provide above, you may choose to cancel at any time.

Third-party links

This privacy policy applies only to this website. If you access other websites or submit materials to third parties through links on this website, please read the privacy policy of that website or party. We assume no responsibility or obligation for such privacy policies.

and change your personal information

You have the right to access or change your personal data held by us. If you require a copy of some or all of your personal data, you should send a completed "Access to Information Request Form" provided by the Privacy Commissioner for Personal Data (HKPDR) [http://www.pcpd.org.hk/tc_chi/publications/files/Dformc.pdf] along with your relevant identity document (a copy of your Hong Kong Identity Card or passport) and the corresponding fee for your access request to the address below. Once we are satisfied with your proof of identity, we will respond within 40 days of receiving your request.

If you wish to change or delete any personal data you have provided to us, you must submit a corrected personal data form along with your relevant identity document (a copy of your Hong Kong identity card or passport) to the address below.

Disclaimer

No data transmission is completely secure. While we will make every effort to protect your personal data, we cannot guarantee or warrant the security of any information you provide to us. By using this website, you agree to assume the risk of transmitting your personal data.

language

This Privacy Policy is available in both Chinese and English. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.

Contact Us

We welcome your comments regarding this website and our privacy policy. For any questions or comments regarding our privacy policy, please write to [Mr. Jacky Chau] at Room 1201, New Sound Building, 17 Hankow Road, Tsim Sha Tsui, Kowloon, or email to: [cs@hannah.hk].