Privacy Policy
Overview
HANNAH (referred to as “Hannah” or “we”) places great importance on your privacy. We are committed to meeting international standards for personal data. The following policy (referred to as the “Privacy Policy”) complies with the “Personal Data (Privacy) Ordinance” (Hong Kong Law Chapter 486). We believe that the “Personal Data (Privacy) Ordinance” covers most of the legal obligations for personal data privacy protection in other jurisdictions.
Your use of this website/mobile application (referred to as the “Website”) is subject to the terms of the Privacy Policy and the Terms of Use of the Website.
We recommend that you read the Privacy Policy carefully. The Privacy Policy contains information on when we collect personal data from you and how we use and protect your personal data. By submitting your personal data, you agree to the use of such data in accordance with the Privacy Policy.
Personal Data We Collect From You
We collect your personal data to provide our services to you. We collect the necessary personal data from you based on your use of the Website.
– If you do not register an account, we will not collect any personal data from you, but you will not be able to enjoy the services we offer to registered users.
– As a registered user, we will collect your contact information, including but not limited to your name, phone number, Facebook, WeChat, and email address, to update and send special offers to you.
– To place an order on the Website, we will collect the following information to process and deliver your order:
– Your full name;
– Correspondence and/or billing address;
– Payment details, including credit card and bank information; and
– Detailed contact information, including contact name, phone number, and email address.
– We may aggregate data and statistics to monitor Website usage. Such statistics will not include data used to identify you personally. Data may include browser type and version, operating system, IP address, domain name, and GPS.
Use of Your Personal Data
The data we collect from you may be used for:
– Providing goods and/or services to you;
– Notifying you of goods and/or services provided by us;
– Verifying your identity;
– Providing your data to your credit card provider to process payment instructions related to the goods and/or services we provide to you, and checking your credit and payment status;
– Hannah’s business planning and improving our products and/or services;
– With your consent, marketing and advertising of goods and/or services from Hannah, its related companies, agents, contractors, and third-party suppliers;
– Disclosures described in “Protection and Disclosure of Your Data”; and
– Any other purpose agreed upon between you and us, including the products and/or services listed in your order.
Protection and Disclosure of Your Personal Data
We are committed to protecting the data we collect from you. We will take appropriate security measures to protect your personal data against unauthorized access, such as restricting access to your data only to those who need it.
We will not disclose your personal data to third parties unless:
– It is part of the services we provide to you, such as delivering your order and processing payment for any products you have ordered;
– It is to protect the rights or property of us, the Website, and/or other users of the Website;
– It is for conducting potential fraud checks; and
– It is required by legal or contractual obligations or by court order.
Marketing
With your consent, we may provide you with information about special features of the Website, any other services or products, or information about us, our affiliates, agents, contractors, and third-party suppliers that we think may interest you via the mobile app, email address, WhatsApp, WeChat, mailing address, and phone number. If you do not wish to receive such information, please email [cs@hannah.hk]. If you agree to receive the marketing information we provide, you may choose to unsubscribe at any later time.
Third-Party Links
The Privacy Policy applies only to the Website. If you link to other websites or submit data to third parties through the Website, please read the privacy policy of that website or party, as we are not responsible or liable for that privacy policy.
Access and Correction of Your Personal Data
You have the right to access or correct your personal data held by us. If you need a copy of some or all of your personal data, you must submit a completed “Data Access Request Form” provided by the Hong Kong Privacy Commissioner [link to form] along with relevant identity documents (Hong Kong ID card or passport copy) and the corresponding fee for your request to the address below. Upon satisfactory verification of your identity, we will respond within 40 days of receiving the request.
If you wish to correct or delete any personal data you have provided to us, you must submit a Data Correction Form along with relevant identity documents (Hong Kong ID card or passport copy) to the address below.
Disclaimer
No data transmission is completely secure. While we will do our utmost to protect your personal data, we cannot guarantee or warrant the security of any data you provide to us. By using the Website, you agree to assume the risk of transmitting your personal data.
Language
This Privacy Policy is available in both English and Chinese. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.
Contact Us
We welcome your views on the Website and the Privacy Policy. If you have any questions or comments regarding the Privacy Policy, please send them to [Mr. Jacky Chau] at Room 1201, New Sound Building, 17 Hankow Road, Tsim Sha Tsui, Kowloon, or email us at [cs@hannah.hk].
