All luxury products sold at HANNAH (Hannah European Luxury Store) are 100% brand new and authentic.

After completing your shopping on the website and entering simple personal information, you will automatically complete the membership registration. Alternatively, you can directly register as a member through the HANNAH App.

If you forget your login password, please click "Forgot Password" on the login page and enter the phone number you used during registration. The system will automatically send a text message to your phone for password verification, after which you can log in to the website and change your password.

After registering, you can enjoy a more comprehensive shopping experience, earn reward points to exchange for gifts, and check your order history. If there is any latest fashion or promotional information, you will be notified. Once you become a V1 member (with accumulated spending of over HKD 8,000), you can enjoy additional discounts on every purchase.

To protect your interests, you need to register as our member. Only then can we deliver the products to your registered address and provide you with the latest delivery information when you order products.

When you become a V1 member, you can earn points equivalent to the value of the products you purchase in-store or online.

You can check your points via the HANNAH App or in-store.

Points can be used for purchases in-store, online, and on the HANNAH App directly to redeem member gifts. Points can be deducted from the product amount, but not from shipping fees or during redemption, and they cannot be combined with other promotions or exchanged for cash. If you need to return a product, the used points will not be refunded.

All bonus points will be reset to zero at midnight on June 1st each year. For example, bonus points accumulated from June 1, 2000, to May 31, 2001, but not used, will automatically expire on June 1, 2001.

Yes, as a V1 member (with accumulated spending of over HKD 8,000), you can enjoy additional discounts on every purchase and pre-order the required products anytime through the HANNAH App.

No, you cannot. If there is a special need, please contact our customer service department (cs@hannah.hk).

Unfortunately, you cannot choose a specific delivery date and time. Once we ship the products, we will send you the delivery information to your mobile app. If you have a special need, you can arrange for a specific courier to pick up the shipment from our dispatch center. Please contact our customer service department (cs@hannah.hk).

We offer several convenient, fast, and secure payment methods. Currently, we accept VISA, MASTER CARD, UnionPay, WeChat Pay, and Alipay.

It usually takes 3-5 business days from order confirmation to arrange and ship the order. However, the actual delivery time depends on factors such as season, traffic, and unforeseen circumstances. After we ship the order, we will send the tracking information to your HANNAH App, and you can track the delivery status on the courier company’s website.

Orders placed on the website enjoy free shipping within Hong Kong and Macau. For assistance with international shipping, please contact us at (cs@hannah.hk).

We deliver only to Hong Kong and Macau, excluding outlying islands. For deliveries to mainland China or overseas, we welcome you to provide your own courier information. If you need assistance with international shipping, please contact us via the HANNAH App or email (cs@hannah.hk).

We cooperate with SF Express or the local post office and will choose the fastest logistics company based on your delivery address.

Yes. After we ship the order, we will send the tracking information to your HANNAH App. You can track the delivery status on the courier company’s website.

No, you cannot. If you have special requirements, please contact our customer service department (cs@hannah.hk).

Yes, if the product you purchased from HANNAH is unsuitable, you can notify us via email within 24 hours of receipt and complete the return process at our store within 7 days. Please note: the product must be unused, with all accessories (e.g., packaging, tags, warranty cards) intact, and in a condition that does not affect resale. You can contact us to apply for a return or exchange, and we will process it as soon as possible.

Yes. The refund amount will be returned to the customer’s account, and the bank usually takes 2-8 weeks to process it. However, any points used for the purchase will not be refunded.

Store locations:

• PopCorn Store, Phone: (852) 2311 6333, Address: Shop F38-39, 1/F, PopCorn Mall, 9 Tong Yin Street, Tseung Kwan O
• Shatin Store, Phone: (852) 2317 6038, Address: Shop A308-309, L3, Phase 3, New Town Plaza, Shatin, New Territories, Hong Kong
• Causeway Bay Store (Island Beverley), Phone: (852) 2915 6133, Address: Shop 5, G/F, Island Beverley, 1 Great George Street, Causeway Bay
• Causeway Bay Store (Percival Street), Phone: (852) 2311 6288, Address: Shop Q, G/F, 83 Percival Street, Causeway Bay
• Nathan Road Store, Phone: (852) 2300 1301, Address: Shop 1, G/F, 26 Nathan Road, Tsim Sha Tsui, Kowloon
• Tuen Mun Store, Phone: (852) 3547 2140, Address: Shop 2080-2082, 2/F, Phase 1, Tuen Mun Town Plaza, 1 Tuen Shing Street, Tuen Mun, New Territories

You can contact us through the HANNAH App or email us at (cs@hannah.hk).