All brand name products sold at HANNAH European Brand Name Store are 100% brand new and authentic.

Once you've completed your purchase on the website, simply enter your personal information and your membership registration will be automatically completed. Alternatively, you can register directly through the HANNAH app.

If you have forgotten your password, please click "Forgot Password" on the login page and enter the mobile phone number you registered. The system will automatically send a text message to your phone as a verification to change your password. You can then log in to the website to change your password.

After registering, you can enjoy a more complete shopping experience, accumulate points to redeem gifts, and review your order history. You'll also find the latest fashion news and special offers. Once you become a V1 member (with cumulative spending exceeding HK$8,000), you'll receive additional discounts on every purchase.

To protect your interests, you need to register as our member. When you order products, we can deliver the products to your registered address and receive the latest delivery information.

When you become a V1 member, you can earn points based on the relative value of the goods after shopping in stores or on the website.

You can check your points via the HANNAH App or in-store.

Points can be used for purchases in-store, online, and through the HANNAH app; or redeemed directly for membership gifts. Points can be used to deduct points from the purchase price, shipping costs, or redemption amount. Points cannot be combined with other promotions or redeemed for cash. If you need to return an item, the points used will not be refunded.

All bonus points will be reset at midnight on June 1st of each year. For example, bonus points accumulated but not used from June 1st, 2000 to May 31st, 2001 will be automatically forfeited at midnight on June 1st, 2001.

Yes, as a V1 member (cumulative spending over HK$8,000), you can enjoy extra discounts on every purchase and can also pre-order the products you want at any time through the HANNAH App.

No. If you have any special needs, please contact our Customer Service Department (cs@hannah.hk).

Sorry, you cannot select a specific delivery date and time. Once your order has been shipped, we will send you a delivery notification via your mobile app. If you prefer, you can also select a courier to collect your order at our delivery center. Please contact our Customer Service Department at cs@hannah.hk.

We offer a variety of convenient, fast, and secure payment methods. Currently, we offer the following payment methods: VISA, MASTER CARD, UnionPay, WeChat Pay, and Alipay.

It generally takes 3-5 business days from confirmation to shipment. However, actual delivery time may vary depending on the season, traffic conditions, and unpredictable circumstances. Therefore, once we ship, we will send you delivery information via your HANNAH app. You can track your order's delivery status from the courier's website.

Orders placed online enjoy free shipping within Hong Kong and Macau. For international shipping assistance, please contact us (cs@hannah.hk).

Delivery is limited to Hong Kong and Macau, excluding outlying islands. For deliveries to mainland China or overseas, we welcome you to provide your own courier information. If you require assistance with international delivery, please contact us via the HANNAH app or email us at cs@hannah.hk.

We cooperate with SF Express or the post office to select the fastest logistics company to deliver your goods according to your delivery address.

Yes. Once we ship your order, we'll send you delivery information via your HANNAH app. You can track your order's delivery status from the courier's website.

No. If you have any special needs, please contact our Customer Service Department (cs@hannah.hk).

Yes, if the product you purchased from HANNAH is unsuitable, please notify us by email within 24 hours of receipt and return to our store within 7 days for a refund. Please note: For refunds or exchanges, the product must be unused and all associated accessories (such as packaging, tags, warranty cards, etc.) must be complete. If the product is not resaleable, you can contact us to request a return or exchange, and we will process your return or exchange as soon as possible.

Yes. The refund amount will be credited back to the customer's account. Generally, it takes 2-8 weeks for the bank to process the refund. However, the points used will not be refunded.

Store Location:

PopCorn store

Tel: (852) 2311 6333

Address: Shop F38-39, 1/F, PopCorn Shopping Centre, 9 Tong Yin Street, Tseung Kwan O

Shatin Store

Tel: (852) 2317 6038

Address: Shop A308-309, Level 3, New Town Plaza, Shatin, New Territories, Hong Kong   

Causeway Bay Store (Kimblett Center)

Tel: (852) 2915 6133

Shop 5, G/F, Kimberley Centre, 1 Good George Street, Causeway Bay

Causeway Bay Store (Percival Street)

Tel: (852) 2311 6288

Shop Q, G/F, Percival Building, 83 Percival Street, Causeway Bay 

Shop 26 Nathan Road

Tel: (852) 2300 1301

Address: Shop 1, G/F, 26 Nathan Road, Tsim Sha Tsui, Kowloon

Tuen Mun Store

Room 2080-2082, 2/F, Tuen Mun Town Plaza, Phase 1, 1 Tuen Shing Street, Tuen Mun, New Territories

Tel: (852) 3547 2140

You are welcome to contact us via the HANNAH App or email us (cs@hannah.hk).